CAN Career Center

Overview

The LINE-X brand has over 500 Franchised locations across the U.S. and Canada offering a breadth of vehicle customization services. LINE-X’s National Accounts Department is responsible for building and nurturing nationwide partnerships with other fleet brands in need of customization and vehicle upfit services.  

The National Accounts Estimator shall serve as an in-house expert to estimate the parts and prices required for aftermarket vehicle fleet work. This role will also provide customer support by building relationships with Fleet Management Companies and the LINE-X Franchisees that support them

Top applicants will:

• Serve as an estimator or service writer that ensures customers’ needs are being translated and fulfilled.
• Create multiple estimates for LINE-X National Fleet accounts and Franchisees daily.
• Provide support to Franchisees on equipment specification, installation, and sourcing.
• Assist in vendor relations for aftermarket parts suppliers. 
• Daily communication with National Accounts Coordinators throughout the estimate and approval process.

Key Responsibilities

1) Ensure that all estimate requests are fulfilled promptly and accurately:

• Understand the needs of each customer and each job request to develop accurate estimates.
• Create detailed parts and labor estimates for each request/project.
• Manage bids from vendors and contractors.
• Determine which factors of products and production will influence the cost of service or products. 
• Ensure that all internal reporting is being properly channeled, compiled, and shared.

2) Properly communicate with customers and stakeholders:

• Present prepared estimates to the appropriate National Accounts team member(s).
• Work with Account Coordinators for additional clarification / resources needed. 
• Identify and implement efficiencies between LINE-X's customers and internal team members.

3) Successfully complete and close projects:

• Close and hand over fully communicated projects for execution.
• Develop and maintain relationships with parts vendors and suppliers.
• Track repairs and relay their cause (delays or completion).

4) Ensures all technical aspects for support have been met:

• Communicate directly with Franchisees about parts function and capabilities, as needed.

Qualifications

• Education: Grade 12 completion or equivalent
• Experience: 2+ years working as an automotive writer required, 2+ years working in the vehicle up-fit industry preferred
• Required Job Specific Skills:
  • Strong after-market equipment technical background and a general understanding of parts function.
  • Must possess aftermarket equipment knowledge.
  • Self-motivated, strong work ethic.
  • Ability to remain calm under pressure.
  • Ability to maintain a professional demeanor with customers and colleagues at all times.
  • Strong communication skills.
  • Strong customer service skills.
  • Takes ownership of customer issues and drives to resolution.
  • Strong listening and mediation skills. Highly organized, with ability to multi-task.
• Preferred Job Specific Skills
  • Experience using estimating software, i.e., QuickBooks, CCC, ADP, Mitchel, and others

This position reports to the National Accounts Director

Working Conditions

• Most of the time is spent sitting comfortably, and there is frequent opportunity to move about. Rarely, there may be a need to move or lift light articles.
• Frequent use of computers and phones required to complete daily work.
• Minimal travel expected <5%

Qualifications

• Education: Grade 12 completion or equivalent
• Experience: 2+ years working as an automotive writer required, 2+ years working in the vehicle up-fit industry preferred
• Required Job Specific Skills:
  • Strong after-market equipment technical background and a general understanding of parts function.
  • Must possess aftermarket equipment knowledge.
  • Self-motivated, strong work ethic.
  • Ability to remain calm under pressure.
  • Ability to maintain a professional demeanor with customers and colleagues at all times.
  • Strong communication skills.
  • Strong customer service skills.
  • Takes ownership of customer issues and drives to resolution.
  • Strong listening and mediation skills. Highly organized, with ability to multi-task.
• Preferred Job Specific Skills
  • Experience using estimating software, i.e., QuickBooks, CCC, ADP, Mitchel, and others

This position reports to the National Accounts Director

Working Conditions

• Most of the time is spent sitting comfortably, and there is frequent opportunity to move about. Rarely, there may be a need to move or lift light articles.
• Frequent use of computers and phones required to complete daily work.
• Minimal travel expected <5%