Role is elligible for up to 5% annual bonus based on performance, with the qualifier being company's EBITDA performance.
Required Education:
High School
Overview
The LINE-X brand has over 500 Franchised locations across the U.S. and Canada offering a breadth of vehicle customization services. LINE-X’s National Accounts Department is responsible for building and nurturing nationwide partnerships with other fleet brands in need of customization and vehicle upfit services.
The National Accounts Estimator shall serve as an in-house expert to estimate the parts and prices required for aftermarket vehicle fleet work. This role will also provide customer support by building relationships with Fleet Management Companies and the LINE-X Franchisees that support them
Top applicants will:
Serve as an estimator or service writer that ensures customers’ needs are being translated and fulfilled.
Create multiple estimates for LINE-X National Fleet accounts and Franchisees daily.
Provide support to Franchisees on equipment specification, installation, and sourcing.
Assist in vendor relations for aftermarket parts suppliers.
Daily communication with National Accounts Coordinators throughout the estimate and approval process.
Key Responsibilities
1) Ensure that all estimate requests are fulfilled promptly and accurately:
Understand the needs of each customer and each job request to develop accurate estimates.
Create detailed parts and labor estimates for each request/project.
Manage bids from vendors and contractors.
Determine which factors of products and production will influence the cost of service or products.
Ensure that all internal reporting is being properly channeled, compiled, and shared.
2) Properly communicate with customers and stakeholders:
Present prepared estimates to the appropriate National Accounts team member(s).
Work with Account Coordinators for additional clarification / resources needed.
Identify and implement efficiencies between LINE-X's customers and internal team members.
3) Successfully complete and close projects:
Close and hand over fully communicated projects for execution.
Develop and maintain relationships with parts vendors and suppliers.
Track repairs and relay their cause (delays or completion).
4) Ensures all technical aspects for support have been met:
Communicate directly with Franchisees about parts function and capabilities, as needed.
Qualifications
Education: Grade 12 completion or equivalent
Experience: 2+ years working as an automotive writer required, 2+ years working in the vehicle up-fit industry preferred
Required Job Specific Skills:
Strong after-market equipment technical background and a general understanding of parts function.
Must possess aftermarket equipment knowledge.
Self-motivated, strong work ethic.
Ability to remain calm under pressure.
Ability to maintain a professional demeanor with customers and colleagues at all times.
Strong communication skills.
Strong customer service skills.
Takes ownership of customer issues and drives to resolution.
Strong listening and mediation skills. Highly organized, with ability to multi-task.
Preferred Job Specific Skills
Experience using estimating software, i.e., QuickBooks, CCC, ADP, Mitchel, and others
This position reports to the National Accounts Director
Working Conditions
Most of the time is spent sitting comfortably, and there is frequent opportunity to move about. Rarely, there may be a need to move or lift light articles.
Frequent use of computers and phones required to complete daily work.
Minimal travel expected <5%
Qualifications
Education: Grade 12 completion or equivalent
Experience: 2+ years working as an automotive writer required, 2+ years working in the vehicle up-fit industry preferred
Required Job Specific Skills:
Strong after-market equipment technical background and a general understanding of parts function.
Must possess aftermarket equipment knowledge.
Self-motivated, strong work ethic.
Ability to remain calm under pressure.
Ability to maintain a professional demeanor with customers and colleagues at all times.
Strong communication skills.
Strong customer service skills.
Takes ownership of customer issues and drives to resolution.
Strong listening and mediation skills. Highly organized, with ability to multi-task.
Preferred Job Specific Skills
Experience using estimating software, i.e., QuickBooks, CCC, ADP, Mitchel, and others
This position reports to the National Accounts Director
Working Conditions
Most of the time is spent sitting comfortably, and there is frequent opportunity to move about. Rarely, there may be a need to move or lift light articles.
Frequent use of computers and phones required to complete daily work.
LINE-X is a network of 500 Franchise locations around the world, and is the largest automotive aftermarket retail franchise in North America. From the start, LINE-X has focused on providing consumers with tough and durable coatings for truck beds - backed by an industry leading Lifetime Warranty – but quickly realized the untapped potential of our innovative spray-on coatings. Leveraging the collective force of the Franchise network, LINE-X jumped at the opportunity to expand beyond the automotive industry, including security & defense, commercial & municipal, recreational, residential, industrial & agriculture applications.
LINE-X offers more than just heavy-duty truck bedliner protection; we can also transform an ordinary truck into a fully customized vehicle capable of conquering any terrain. Since expanding into the realm of vehicle accessories, our LINE-X locations offer a wide range of products to enhance the functionality and appearance of trucks, SUVs, and other vehicles. LINE-X has grown its exclusive accessory line over the years, making LINE-X a one-stop shop for vehicle customization.
But we didn’t stop there! LINE-X shops have access to other top-selling truck an...d SUV accessories you’re looking for. From bed covers and toolboxes to roof racks and Jeep customization, our LINE-X locations can source and install a wide variety of popular vehicle accessories, giving our customers the ability to fully customize their ride in one place.