The Customer Service/Sales Representative interacts with customers by phone or in person; this position assists in account management, maintain relationships with current and potential customers. The ideal candidate demonstrates excellent customer service, communication skills and dependable.
Answers high volume phone calls and/or emails; technical questions, sales, pricing, custom orders, order status, etc.
Obtains and processes orders, returns, and service/maintenance requests.
Effectively communicates with customers regarding order status, shipping, and/or account status.
Resolves customer service and sales concerns/issues, account status and/or billing.
Coordinates customer/order needs with other departments; I.e. Accounting and Shipping.
Maximizes opportunities in expanding sales, recommends products by analyzing customer needs. .
Contributes to team efforts.
Maintain high level of confidentiality of customer records.
3+ years of customer service/inside sales, product knowledge and strong technical understanding of automotive suspensions.
Microsoft Office knowledge
Computer and strong typing skills
Excellent communication; writing and verbal skills
Able to pass pre-employment testing
About King Shock Technology, Inc.
King Shocks is a manufacturer and servicer of custom made adjustable and rebuildable automotive shock absorbers and performance racing products for utility vehicles, OEM replacement and professional racing use. Our company prides itself on putting quality, performance and customer service above all else. Every product we sell is the result of constant testing and development done with top racers in competition worldwide.